Online Shopping & Payment (E-Commerce)

Categories: Business
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What Will You Learn?

  • Week 1: Navigating E-Commerce Websites
  • Session 1: Introduction to E-Commerce and Website Navigation
  • Understanding E-Commerce
  • Basics of e-commerce and how it works
  • Benefits of online shopping compared to traditional shopping
  • Navigating E-Commerce Websites
  • Overview of different types of online stores (marketplaces, specialized stores, local platforms)
  • How to create and manage accounts on various e-commerce platforms
  • Exploring website features: Search functionality, product categories, and filters
  • Case Study: Sokowanda.com
  • Detailed look at Sokowanda.com as an example
  • Key features and how to use them effectively
  • Hands-on practice: Navigating Sokowanda.com and performing basic tasks
  • Interactive Practice
  • Simulated exercises on finding and selecting products on e-commerce websites
  • Q&A session for troubleshooting and clarifications
  • Week 2: Ensuring Secure Online Shopping and Avoiding Scams
  • Session 2: Safe Shopping Practices and Fraud Prevention
  • Payment Methods and Security
  • Overview of common payment options: Credit/Debit cards, PayPal, Mobile Money
  • Tips for secure transactions and protecting your payment information
  • Recognizing and Avoiding Scams
  • Common types of online shopping scams and fraud tactics
  • Identifying secure websites and red flags for scams
  • Protecting your personal and financial information online
  • Handling Orders and Returns
  • How to track orders and manage deliveries
  • Understanding return policies and procedures
  • Interactive Practice
  • Practical exercises on making secure transactions and avoiding common scams
  • Q&A session for final questions and discussion

Course Content

Understanding E-Commerce
1. Definition and Overview of E-Commerce What is E-Commerce? E-commerce, or electronic commerce, refers to buying and selling goods and services over the internet. It encompasses various online activities such as shopping, auctions, and payment transactions. Key Components Online Retailers: Websites or platforms that sell products directly to consumers. Marketplaces: Platforms where multiple sellers offer their products (e.g., Amazon, eBay). Service Providers: Businesses offering services online, such as digital subscriptions or online consulting. 2. Types of E-Commerce Business-to-Consumer (B2C) Businesses sell directly to individual consumers (e.g., online stores, subscription services). Business-to-Business (B2B) Transactions between businesses (e.g., wholesale suppliers selling to retailers). Consumer-to-Consumer (C2C) Individuals sell products or services to other individuals (e.g., peer-to-peer marketplaces like Craigslist). Consumer-to-Business (C2B) Individuals offer products or services to businesses (e.g., freelance work platforms). 3. Benefits of Online Shopping Convenience: Shop anytime and anywhere with internet access. Variety: Access to a wide range of products and services. Price Comparisons: Easily compare prices across different sellers. Customer Reviews: Read reviews and ratings from other buyers. 4. E-Commerce Business Models Direct Selling Businesses sell products directly through their own websites or online stores. Dropshipping Retailers sell products without holding inventory; items are shipped directly from suppliers to customers. Subscription Models Customers pay a recurring fee for regular delivery of products or services (e.g., meal kits, streaming services). 5. How E-Commerce Works Website Navigation How users interact with online stores: browsing, searching, and filtering products. Shopping Cart and Checkout Adding items to the cart, reviewing purchases, and completing transactions. Order Fulfillment Processing orders, handling shipping, and managing returns. 6. Trends and Future of E-Commerce Mobile Commerce (M-Commerce) Increasing use of smartphones and tablets for shopping. Personalization and AI Use of artificial intelligence to tailor shopping experiences and recommendations. Social Commerce Shopping directly through social media platforms. By understanding these key aspects of e-commerce, participants will gain a comprehensive overview of how online shopping operates and the various factors that influence e-commerce transactions.

  • What is eCommerce?
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  • Types of E-Commerce
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  • Benefits of Online Shopping
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  • E-Commerce Business Models
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  • How E-Commerce Works
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  • Trends and Future of E-Commerce
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Ensuring Secure Online Shopping and Avoiding Scams
1. Importance of Online Security Why Security Matters Protecting personal and financial information from unauthorized access and fraud. Ensuring a safe and trustworthy shopping experience. 2. Secure Payment Methods Credit/Debit Cards Use secure payment gateways and monitor statements for unauthorized transactions. Mobile Money Ensure transactions are conducted through secure and recognized mobile payment platforms. PayPal and Digital Wallets Benefits of using services with built-in security features and fraud protection. 3. Recognizing Secure Websites Website Security Indicators Look for HTTPS in the URL, indicating a secure connection. Check for security certificates and trust badges. Avoiding Phishing Scams Be cautious of emails or messages requesting personal or payment information. Verify the sender's legitimacy and avoid clicking on suspicious links. 4. Common Online Shopping Scams Phishing Scams Fake emails or websites designed to steal personal information. Counterfeit Goods Products that are misrepresented as genuine or high-quality. Fake Websites Sites that mimic legitimate stores to deceive buyers into making purchases. 5. Tips for Safe Online Transactions Use Strong Passwords Create unique and complex passwords for online accounts. Enable Two-Factor Authentication (2FA) Add an extra layer of security to your accounts by requiring a second form of verification. Monitor Your Accounts Regularly check bank and credit card statements for any unusual activity. 6. Handling Orders and Returns Tracking Orders Use provided tracking numbers to monitor shipping status and delivery. Understanding Return Policies Review the return and refund policies of the website before making a purchase. Follow proper procedures for returning items and obtaining refunds. 7. Reporting and Resolving Issues What to Do if Scammed Report fraudulent activity to the website or payment provider. Contact your bank or credit card company to dispute unauthorized charges. Seeking Help Utilize customer support resources available on e-commerce platforms. Report scams to relevant authorities or consumer protection organizations. By following these guidelines, participants will be better equipped to make secure online purchases and avoid common scams, ensuring a safer and more enjoyable shopping experience.

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